How case review actually works before we accept paid work
This page exists to make the process concrete: what you submit, what we review first, how the callback is used, and when a case belongs on the emergency route instead.
- We review the notice, suspension type, and previous appeal history before the callback.
- We use the first conversation to understand what Amazon said, what has already been sent, and where the real case risk sits.
- We explain whether the case needs a new appeal, better evidence, document cleanup, operational fixes, or a staged recovery path.
- If the case is a fit, the scope and the meaning of "success" are agreed in writing before work begins.
Use the right route before you use the process
The process page supports the commercial pages. Most sellers should still choose the right entry path first: main intake for mixed cases, the issue hub when the category is obvious, and emergency only when delay raises the risk.
Main intake is still the safest default
Use the broad intake when the notice is messy, several issues overlap, or you still need diagnosis before choosing a case route.
Use the hub when the issue family is already visible
If the notice already points to linked accounts, inauthenticity, verification, or funds pressure, the issue hub is the fastest way to the right page.
Emergency is for genuine timing risk
Fresh suspensions, repeated rejections, or blocked payouts can justify the priority route. It is not the default promise of the service.
What happens between submit and a scoped engagement
The process is built to protect sellers from three common failures: weak diagnosis, weak evidence, and vague commercial promises.
Submit your case and latest Amazon notice
Send the latest Amazon notice, the core facts, and the details that help us understand the account situation quickly.
We review the case and call you
We review the notice, policy category, previous submissions, and urgency before the first callback begins.
We diagnose the issue and prepare a tailored plan of action
The goal is a clear diagnosis, an evidence-based appeal strategy, and a tailored plan of action instead of another generic template.
We guide the reinstatement path until resolution
If we take the case forward, we support the reinstatement or funds-on-hold path until the agreed result is achieved or the case is concluded.
You pay only after success
There is no upfront fee. For withheld-funds matters, payment is due only after the agreed reinstatement and fund-release outcome is achieved.
1. We stop blind submissions first
The process starts by slowing down weak or random submissions. We want the latest notice, the short timeline, and the core evidence before another message goes out.
2. We route the case before we sell the work
The first callback is for diagnosis and route selection. The point is to decide whether this is a hub issue, a funds issue, a document problem, or an emergency path before promising anything.
3. We replace generic appeals with case logic
The plan of action only starts after the notice, evidence, chronology, and weak spots have been pressure-tested. The process is built to stop template thinking.
4. We define scope before paid work begins
If the case is a fit, the engagement scope and the definition of success are agreed in writing before work begins. No vague success theatre, no moving goalposts later.
5. We keep urgency measured
Emergency exists, but it is not the voice of the whole site. The process is built to keep serious cases calm, specific, and commercially credible.
Once the process is clear, choose the route that matches the case.
Use the issue hub when the category is already visible. Fall back to the main intake only when the facts still stay mixed after that review.