Contact

Send the case facts and request a human review

Use the intake below for standard cases. If the matter is genuinely time-sensitive, use the emergency page so the request is routed correctly.

Mandatory email and phone

Email keeps the case file clear. Phone lets us review the facts quickly in a real conversation and call you back with the next step.

Optional notice upload

If you have the latest Amazon notice, upload it. It helps us understand the category and timeline before the callback.

Specialist review

The first step is review and diagnosis informed by former Amazon risk-side experience, not a generic sales follow-up.

Seller Resource

Before the form, use the right resource

If the case is still mixed, the book can help you read the record more clearly. If the issue family is already visible, move straight into the live Suspension Types hub.

Open the book page Open Suspension Types

Case Review

Request a Case Review

Tell us what happened, attach the latest Amazon notice if available, and choose the best callback window. We use email for the case file and phone for the first review.

Required fields are marked with *. Optional fields help us scope the file faster before the callback.

Contact details

These are the fields we need to open the file and reach you for the first review.

First name *Last name *

Business email *Phone number *

Country *Preferred callback window *

Case routing

These details help us place the case on the right route before the callback.

Marketplace region *Suspension type *

Date of latest noticeOptionalFunds withheld?OptionalPrior appeals countOptional

Mark this as urgent if you need the case routed for priority callback handling.

Supporting context

Optional details here can sharpen diagnosis before the first conversation.

Business nameOptionalWebsite URLOptional

Upload the latest Amazon noticeOptional

Attach fileNo file selected

PDF or screenshots of the latest communication, if available.

Case summary

A short factual timeline is enough. Focus on what happened, what Amazon said, and what was already sent.

Case summary *Minimum 40 characters.

What happens next

1We open the case file from your business email and phone details.

2We review the notice, route fit, and prior appeal history before the callback.

3The first callback is for next-step judgment, not a generic sales script.

Independent consultancy. Not affiliated with Amazon. No guaranteed outcome. Amazon makes the final decision in every case.

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