Question 1

Are you affiliated with Amazon?

Accepted Answer

No. We are an independent consultancy. Former Amazon risk-side experience is background, not affiliation, endorsement, or special standing. Amazon makes the final decision on every case.

Question 2

Do you guarantee reinstatement?

Accepted Answer

No. Anyone promising guaranteed reinstatement or guaranteed fund release is overselling a decision they do not control. We focus on sharper case assessment, evidence-based strategy, and disciplined execution.

Question 3

Do you charge upfront?

Accepted Answer

No. We do not charge an upfront fee. If we take the matter on, the payment trigger is defined in writing before paid work begins.

Question 4

What does pay only after success mean?

Accepted Answer

It means the outcome that triggers payment is agreed in writing before work starts. Depending on the scope, that may be account reinstatement, listing reinstatement, release of withheld funds, or another specific result. If that agreed outcome is not achieved, no success fee is due.

Question 5

When do I pay?

Accepted Answer

Only after the agreed outcome is achieved. For cases involving withheld funds, payment is due only after the defined reinstatement and release or recovery outcome for those funds is achieved.

Question 6

Can you help recover withheld funds?

Accepted Answer

Yes, where the case fits the service. We work on funds-on-hold matters by clarifying the account context, evidence trail, and recovery objective. We do not promise release, because Amazon controls the decision.

Question 7

What information do you need to review my case?

Accepted Answer

We need the latest Amazon notice if available, your business email, phone number, marketplace, suspension type, a short factual summary, whether funds are withheld, and how many appeals have already been sent.

Question 8

How quickly do you respond?

Accepted Answer

Standard cases are routed into the callback workflow as quickly as possible. Emergency requests are reserved for recent suspensions, repeated rejected appeals, or funds at risk, with priority callback within 1 hour during coverage hours.

Question 9

Do you use generic templates?

Accepted Answer

No. The category is full of template-led work. We start from the actual notice, the account record, the evidence, and what has already been said.

Question 10

Do you take emergency cases?

Accepted Answer

Yes, when the case is genuinely time-sensitive. Priority handling means faster review and callback, not a promised Amazon decision or around-the-clock service we have not explicitly offered.

Question 11

What counts as success for funds-on-hold cases?

Accepted Answer

We define it in writing before work starts. Depending on the scope, success may mean release of withheld funds, account reinstatement, or another specific result agreed at the start.

Question 12

Can agencies or aggregators use this service?

Accepted Answer

Yes. The process is suitable for individual sellers, larger portfolio businesses, and agencies that need specialist reinstatement support on a sensitive case.

Straight answers on billing, process, urgency, and disclaimers

Frequently asked questions