FAQ
Straight answers on billing, process, urgency, and disclaimers
The category earns trust by being precise. These answers are written to keep the commercial language clear and realistic.
FAQ
Frequently asked questions
If the question is case-specific, the best route is still the intake form and callback.
No. We are an independent consultancy. Former Amazon risk-side experience is professional background, not affiliation, endorsement, or special standing. Amazon makes the final decision in every case.
No. Anyone promising guaranteed reinstatement or guaranteed fund release is selling something they do not control. Our job is to improve diagnosis, evidence-based strategy, and case execution.
No. We do not charge an upfront fee. If we take the matter on, the payment trigger is defined in writing before paid work begins.
It means the outcome that triggers payment is agreed in writing before work starts. Depending on the scope, that may be account reinstatement, listing reinstatement, release of withheld funds, or another specific result. If that agreed outcome is not achieved, no success fee is due.
Only after the agreed outcome is achieved. For cases involving withheld funds, payment is due only after the defined reinstatement and release or recovery outcome for those funds is achieved.
Yes, where the case fits the service. We work on withheld-funds matters by clarifying the account context, evidence file, and recovery objective. We do not promise release, because Amazon controls the decision.
We need the latest Amazon notice if available, your business email, phone number, marketplace, case type, a short factual summary, whether funds are withheld, and how many appeals have already been sent.
Standard cases enter the callback workflow as quickly as possible. Priority requests are reserved for recent suspensions, repeatedly rejected appeals, or funds at risk, with priority contact during coverage hours.
No. The category is full of template-led work. We start from the actual notice, the account record, the evidence, and what has already been said.
Yes, when the case is genuinely time-sensitive. Priority handling means faster review and callback, not a promised Amazon decision or around-the-clock service we have not explicitly offered.
We define it in writing before work starts. Depending on the scope, success may mean release of withheld funds, account reinstatement, or another specific result agreed at the start.
Yes. The process is suitable for individual sellers, larger portfolio businesses, and agencies that need specialist reinstatement support on a sensitive case.