How intake data, uploads, and consent choices are handled
This policy explains how case information, uploaded Amazon notices, contact details, and Google tag consent choices are used to operate the service.
What we collect
We collect the information submitted through the landing and intake forms, including full name, business email, phone number, Amazon seller account name, case summary, optional uploaded notices, attribution parameters such as UTM values and click IDs, and consent preferences.
Why we collect it
The information is used to review the case, assess urgency, route callbacks, determine whether the matter is a fit for service, respond to the seller, and maintain operational reporting for the intake funnel.
Measurement and advertising
When consent is granted, the site uses Google Tag Manager and Google Ads conversion tracking to measure ad clicks, landing-page performance, and lead submissions. Enhanced conversions for leads may use submitted email address and phone number for matching inside Google Ads after consent has been recorded.
Service providers and operational systems
The site relies on Cloudflare Turnstile for anti-spam verification, Supabase for lead storage and file storage, Resend for lead notification email delivery, and webhook-based CRM or telephony integrations when those operational endpoints are configured for live follow-up.
Retention and handling
Lead records and uploaded notices should be retained only for as long as needed to review the case, handle service discussions, meet operational record-keeping needs, and resolve disputes or compliance obligations. Access should remain restricted to authorized personnel and systems.
Rights and requests
Data-subject requests relating to access, correction, deletion, consent withdrawal, or marketing preferences should be handled through the contact channel listed on the site. Privacy acceptance is required for case handling, while marketing opt-in remains optional and can be withdrawn separately.
If the issue is case-specific, the best next step is the main contact workflow.
Privacy and cookie pages should stay primarily informational. For an actual Amazon account matter, use the main contact route rather than treating the legal page as intake.