If your DSP tells you that you have been offboarded, ask your manager or the owner what that means for you. Have you lost your job, been taken off Amazon routes or had your app access blocked? Get the answer and the reason in writing.
A DSP is a Delivery Service Partner: a delivery company that hires its own drivers. Amazon’s US DSP overview explains this setup. Start with the company named on your employment or pay records.
Ask what decision was made
If your manager says “Amazon offboarded you,” ask for the message behind that explanation. You need to know whether Amazon sent an individual driver restriction, the DSP made an employment decision or the problem concerns the DSP’s account.
Also ask when the change took effect and what happens to your scheduled work. An app error by itself does not explain your employment status.
A message you can adapt
“Please confirm why I was offboarded, who made the decision and whether it affects my employment or my ability to take Amazon routes. If there is an Amazon notice, please share the relevant details and tell me whether a review can be requested.”
If the reason is a particular delivery or incident
Ask for the date, route and issue you are being asked to explain. Then write down what happened in time order. Include any message you sent to your dispatcher or manager during the shift.
For a reported delivery problem, the useful details might be the stop, the instructions and the action you took. For a verification problem, start with the exact error or notice. If the DSP has not given you a reason yet, ask for it before guessing.
Your employer may have the dispatch information or the original Amazon message. Ask for the details needed to answer the concern. Keep what you receive alongside your own messages and screenshots.
If your DSP says it has opened a case
Ask for the case number, when it was opened and whether there has been a reply. If the company needs information from you, find out exactly what is missing and where it should be sent.
Keep every review request and response you receive. If a response gives a deadline, note it immediately. “We have contacted Amazon” tells you that a request was made; you still need the result.
Before using an appeal template
Check that it was written for your situation. A Flex appeal about accepting delivery blocks may not answer a DSP employer’s concern. A Relay driver’s instructions involve a carrier account and should also be checked before you use them.
The Flex, Relay and DSP comparison explains the differences. It is useful if the same word, such as “deactivated,” appears in several guides but you are unsure which applies to you.
Keep questions about work and pay clear
Ask the DSP whether you are still employed and whether it can assign you work. If you are also missing wages, identify the shifts and payment dates separately. Restored app access alone does not answer a pay question.
Before relying on a move to another DSP, ask what the restriction covers and what the new employer needs to check. Avoid treating a new job offer as proof that a driver restriction has cleared.
This guide helps you get the facts and prepare an account review. Employment rights and pay disputes depend on where you work and the terms of your job. The document checklist will help you keep the messages and records together.